Key factors making VFC a top-choice service provider in Vietnam

By delivering high–quality services, applying modern and advanced technologies, and prioritizing customer care, PestMan – VFC’s pest control specialist – has become a reputable fumigation and pest control service provider in Vietnam and a top choice for a wide range of partners and customers.

Building reputation through service quality

According to Mr. Huỳnh Ngọc Tú — Head of Fumigation Planning & Operations at VFC, “From the beginning, VFC has always focused on technical excellence. The Planning & Operations Department constantly drives and seeks solutions to ensure that work is carried out safely and effectively. This allows us to deliver the best possible service quality to our customers and achieve strong business performance.”

At the same time, VFC pays special attention to customer needs, exploring their requirements, expectations, and pain points in order to respond in the most effective way. “With flexible resources, diversified service segments, and strong service quality, VFC’s Planning & Operations team is confident in our ability to satisfy the needs of our valued partners and customers,” affirmed Mr. Trương Minh Toàn – Branch Director of VFC in Ho Chi Minh City.

Indeed, this approach has enabled VFC’s Fumigation (Pest Control) Division not only to progress steadily, but also to grow rapidly and expand widely over nearly 50 years, becoming a division that contributes significantly to VFC’s annual revenue.

Flexible application of advanced technologies and modern techniques

In any era and at any point in time, the decisive factor for a brand’s survival is the quality of its products and services. With this understanding, VFC always places product quality and service quality at the highest priority.

To achieve this, VFC has continuously studied, exchanged, and adopted advanced technologies and modern techniques in fumigation and pest control, based on technologies from leading countries around the world, thereby improving service quality and operational productivity.

“One of VFC’s outstanding fumigation and pest control solutions is the ‘Exterra System’ – a termite protection and control technology originating from the USA. Exterra can block termite intrusion from outside into the structure, while controlling and eliminating termites already inside the structure, providing long-term protection for assets.

Exterra not only eradicates existing termite colonies at the source, but also prevents the formation of new colonies in the future. Importantly, this solution is completely safe for humans and pets, environmentally friendly, and aesthetically pleasing. We are very confident in the effectiveness and safety that Exterra offers for your property and your family,” Mr. Toàn shared.

In addition to applying advanced technologies and modern techniques in fumigation and pest control, VFC in general and the Planning & Operations Department in particular have strongly promoted digital transformation by successfully implementing electronic certificate software, CRM systems, and tools for automated tracking and reporting, among others.

“In the past, the acceptance and handover of works after fumigation or pest control required many steps, a lot of time, procedures, and paperwork. Today, the process is much more modern and convenient. With electronic certificate drafting software and even VFC’s dedicated app, we can manage everything from order receipt, resource allocation, assignment of personnel, to monitoring progress and completion status. This has significantly improved our fumigation management,” Mr. Tú noted.

A professional, dedicated, and enthusiastic staff and technical team

VFC operates a network of branches from the South to the Central and Northern regions, ensuring dedicated 24/7 service for customers and partners. This is supported by a team of highly skilled, professional, and experienced staff and technicians who are always ready to assist customers anytime, anywhere.

In particular, VFC’s staff and technicians uphold a strong tradition of “mutual support”: when a branch handling a large-scale project faces manpower shortages, other branches promptly mobilize additional personnel to assist in a spirit of solidarity.

“The Fumigation Planning & Operations Department currently has a team of professional, highly experienced staff and technicians who thoroughly understand the biological characteristics of each type of pest, ensuring that we can provide optimal solutions for every case.

In particular, our team strictly adheres to professional and ethical standards in serving customers, maintaining an honest and dedicated working attitude, and ensuring the satisfaction of even the most demanding clients,”

“Throughout my many years in this job and in supporting various VFC branches, I have had numerous unforgettable experiences and memories. For instance, in 2016–2017, I led a team to An Giang and Cần Thơ to treat rice warehouses in the shortest possible time so that the rice could be exported to China on schedule. Branches from Quy Nhơn (Bình Định) and Ho Chi Minh City even ‘marched’ to Hanoi and Hải Phòng to support the northern branch in fumigating imported goods. At that time, the volume of goods was very large and that branch lacked manpower, which led to multiple large-scale mobilizations. In the Planning & Operations Department, our technicians are our most valuable assets, helping us affirm our brand in the market.

On the occasion of VFC’s 50th anniversary of establishment and development, I would like to express my profound gratitude to all our technicians,” Mr. Tú shared.

Branch Director of VFC in Ho Chi Minh City, Mr. Trương Minh Toàn, also conveyed his message, hoping that “VFC warriors in the field” will continue to build on their strengths, constantly improve their technical skills, and remain fully dedicated to their work so that, together with VFC, they can advance further each day and firmly uphold VFC’s position as the leading fumigation and pest control service brand in Vietnam.